Returns
In case you wish to return the product you have purchased, you have the option to do so within 15 calendar days from the day you received it. hroughout the process you can request guidance from us at +30 2373021266, by email info@βιβλιοχαρτοπωλείον.ελ. Below you will find all the necessary information about the product return process:
Reasons for product return:
Receipt of defective product: If the product you bought broke down unreasonably quickly or you noticed a construction defect, which is not due to misuse, then you can bring the product to our store (“Bookstore Sakalis Leonidas”) in Nea Moudania Halkidiki or send it by courier to the address: 15 Ethnikis Antistasis, PC 63200 Nea Moudania Halkidiki, where you are charged the cost of transport. The product will then be shipped to the manufacturer’s headquarters to determine if it is a factory defect.
If the product shows a manufacturing defect, we replace it for free. (The whole process may take from 3 to 30 calendar days, due to the fact that many suppliers are abroad. We ask for your understanding on this)
Receipt of incorrect code / product: In case we sent you the wrong item and we are solely responsible for it, then we will send you the right one and we will bear all the shipping costs.
Getting the right product that ultimately does not make you: In case if you received the right product but you want to change it with another then you will be charged with the transport costs.
Right of undue withdrawal: In case the product you just bought does not work for you, you can exercise the right of withdrawal and return it, at your own expense, to our store at 15 Ethnikis Antistasis Street, PC 63200 Nea Moudania Halkidiki.
Product Returns:
A. Delivery of the product: in our store in Nea Moudania Halkidiki, in the original condition and packaging, also presenting the proof of purchase.
B. Shipping by courier: sending it, at your own expense, in its original condition and packaging, to the address 15 Ethnikis Antistasis, PC 63200 Nea Moudania Halkidiki, enclosing the purchase receipt.* *IMPORTANT NOTE: In this case please contact us first at +30 2373021266, so that we can arrange to send our own courier so that you do not have to bother and to ensure the lowest possible transport costs. «How do I send back a product by courier?»: Step #1: Pack the product in the same box you received it or in another box large enough to be protected during shipment. Step #2: Enter the details of the sender – ie yours- (Name, Address, Area, Prefecture, Postal Code, Tel) and the recipient -that is ours- (Bookstore Sakalis Leonidas, 15 Ethnikis Antistasis, PC 63200 Nea Moudania Halkidiki , Attiki Tel. +30 2373021266 on the box. Step #3: Then first contact us at +30 2373021266 so that we can send you our cooperating courier company, so that it can pick it up whenever it serves you. * Please note that return costs are charged. If it is an unnecessary return of the product. If we made a mistake or the product was defective, then of course the costs are covered by us. Do not forget that: – It is necessary to include the purchase receipt when returning the product. email a receipt of the purchase (order code or digital receipt) – If the product has been opened from its packaging or is abused you lose both the right of unnecessary withdrawal and and the right to return it due to receipt of an incorrect code. Please check upon receipt if the product is the right one to avoid further inconvenience and additional costs. – We would like to point out that in case the product proves to not meet the necessary return conditions, it will be returned to the sender with charge of the same. As mentioned above, shipping costs are fully covered by us in case of error or proven defective product. If there is something you do not understand or just have a question, you can find us at info@βιβλιοχαρτοπωλείον.ελ or on the phone +30 2373021266.
